activeskin.com.au is owned and operated by Active Skin Solutions (ABN: 70 088 605 181). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and /or by completing the registration process to become a member of activeskin.com.au, you agree to be bound by these Terms and Conditions. activeskin.com.au may amend these Terms and Conditions from time to time and any amendment will become effective immediately.

The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

Returns Policy
Customer satisfaction is paramount at activeskin.com.au

If for some reason you are not completely happy with your purchase, please return the goods within 14 days for a full refund.

For further information please see our Returns Policy under the Delivery menu.

Unfortunately, we cannot refund goods that have been opened.

Delivery Options

Fastway Couriers
Delivery via Fastway Couriers is generally faster than Australia Post, however if no one is home when Fastway attempt to deliver your package, a Calling Card is left with the phone number of your local driver. You will then need to contact your local driver to arrange another suitable delivery time.

Australia Post
Delivery via Australia Post is suited to customers who may not be at the Delivery Address when the delivery is attempted. If no one is available to sign when delivery is attempted, a Calling Card is left and your package will be available to be collected from your local Post Office.

Authority to Leave
To ensure prompt delivery, you may tick the authority to leave without signature box under the Delivery Options. If this box is ticked and the driver attempts to deliver your package and no one is home to sign, then the package will be left according to your instructions. Should you wish to choose this option, unfortunately we will not be unable to process any claims for a lost package once the package has been left.

Claims Made
activeskin.com.au sells wide a range of leading skincare brands from around the world. The claims made by these products whether direct or implied are made entirely by the respective manufacturers and not by activeskin.com.au